Right of Withdrawal Policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement, such as a letter sent by mail or an email. You may use the sample withdrawal form for this purpose, although its use is not required.

You can also complete and submit the cancellation electronically using the online form. If you choose this option, we will immediately send you an email confirming receipt of your cancellation.

To comply with the cancellation period, it is sufficient for you to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.

Consequences of the Revocation

If you cancel this contract, we will refund all payments we have received from you, including shipping costs, except for any additional costs resulting from your choice of a shipping method other than the least expensive standard shipping option we offer, without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract.

We will use the same payment method for this refund that you used for the original transaction, unless we have expressly agreed otherwise with you. Under no circumstances will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires.

You are responsible for the direct costs of returning the goods.

You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

If you wish to cancel the contract, you can download the sample cancellation form, fill it out, and send it by email to: wein@markusiro.at

Download the Sample Cancellation Form

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